Services

-Taskforce General Manager, Director of Operations, or Department Head coverage

-Ideal for transitions, openings, or staff leave coverage

-Flexibility to stabilize operations while hiring permanent talent

-Available for short-term or renewable 90-day engagements

-Development of customized Standard Operating Procedures (SOPs)

- Front-line and leadership service training programs

-Team coaching to instill a consistent, guest-centric culture

-Operational alignment with Forbes or brand standards

-Online reputation audit and management

-Departmental P&L analysis and margin improvement strategies

-Labor productivity modeling and staffing optimization

-Budget development and forecasting support

-CapEx planning and ROI evaluation for renovations and upgrades

-KPI dashboards for ownership and executive teams

-Cost control systems and procurement best practices

-Asset management support and ownership reporting packages

-RevPAR enhancement strategies and action planning

-OTA channel mix review and optimization

-Direct booking conversion tactics

-Group segment development & contracting strategies

-Rate structure planning and wholesaler analysis

SWOT & competitive set analysis

-Creation of actionable Sales & Marketing plans

-Digital presence audit (website, social, listings)

-CRM strategy and customer database segmentation

-Social media engagement & storytelling strategy

-Website optimization and conversion enhancement

-Organizational design and staffing models

-Business plan development and budgeting support

-Procurement planning (OS&E, FF&E guidance)

-Team recruitment process & interim management

-Guest journey mapping and brand experience strategy

-SOP development for launch and amenity programming

-Branded and independent mystery shop programs

-Full guest journey evaluation across all departments

-Monthly quality assurance and guest service tracking

-Reporting with action-driven performance insights

-Branded and independent mystery shop programs

-Full guest journey evaluation across all departments

-Monthly quality assurance and guest service tracking

-Reporting with action-driven performance insights

-Spa operations audit and guest flow optimization

-Treatment menu design and revenue mix evaluation

-Curation of wellness programming and holistic add-ons

-Integration of lifestyle and experiential elements

-Tech stack evaluation and integration strategy (PMS, POS, CRM, channel manager, etc.)

-Guest-facing technology optimization (mobile check-in, digital concierge, in-room tech)

-Data security audit and PCI compliance consulting

-Wi-Fi infrastructure assessment and guest connectivity improvement

-Technology procurement and implementation support

-IT SOP development for system uptime and troubleshooting

-Training for on-site teams on new platforms and digital tools

-Preventive maintenance program (PMP) creation and training

-Energy efficiency and sustainability initiatives

-Facilities audit and life safety compliance checks

-Capital planning and infrastructure upgrade strategy

-Engineering SOPs and departmental productivity tracking

-Vendor sourcing and RFP support for major systems (HVAC, elevators, etc.)

-Support during transitions, renovations, or rebranding projects

-Validation and optimization of common area allocations for residential units in hotel-
managed or mixed-use properties

-Review of residential contribution models to ensure fair and compliant shared expense
structures

-Support with budgeting and forecasting of expenses, including utilities, security, shared
amenities, and reserve contributions

-Collaboration with HOA boards, ownership groups, or third-party managers to align
interests between hotel and residential stakeholders

-Development of transparent reporting frameworks for shared cost accountability